Refund & Returns Policy

1. Return eligibility

Most eligible items may be returned within 30 days of the date shown as delivered by the carrier. A return request must be submitted to us within that period.

To qualify for a return, each item must be:

• Unworn, unwashed, unused, and free from alterations;
• Free from makeup, deodorant, perfume, pet hair, smoke, stains, and other signs of wear;
• Returned with all original tags, hygiene liners, accessories, and packaging intact;
• Accompanied by proof of purchase from elorivane.com.

2. Non-returnable items

For hygiene, safety, and inventory reasons, we cannot accept returns of:

• Bodysuits, lingerie, underwear, shapewear, or hosiery;
• Swimwear if the hygiene liner has been removed, damaged, or disturbed;
• Jewelry, beauty products, cosmetics, or personal-care items;
• Items marked “Final Sale” at the time of purchase;
• Gift cards;
• Items returned after the 30-day window or without prior authorization.

Sale-priced merchandise is returnable unless it was specifically marked “Final Sale.”

3. How to start a return

4. Return shipping

For standard returns, including fit, size, color, preference, or change-of-mind returns, the customer is responsible for return shipping costs.

If we provide a prepaid return label, the stated label cost will be deducted from your refund unless the return is due to an item arriving damaged, defective, or different from what you ordered.

Original shipping charges, expedited shipping charges, customs duties, and taxes are non-refundable unless required by law or the return resulted from our error.

We are not responsible for return packages lost or damaged in transit. We strongly recommend using a trackable shipping service.

5. Refunds

Once your return is delivered, please allow up to 5 business days for inspection. We will email you when your return has been approved or declined.

Approved refunds are issued to the original payment method. After we issue the refund, your bank or card provider may require an additional 5–10 business days to post it to your account.

We do not charge a restocking fee for eligible returns. However, return-label costs and other non-refundable charges described above may be deducted. Items that fail inspection may be denied a refund or receive a reduced refund where permitted by law.

Late or missing refunds

If you have received a refund confirmation but do not see the credit after 10 business days, contact your card issuer first. If they cannot locate it, email us and include your order number.

6. Damaged, defective, or incorrect items

Please inspect your order upon arrival. If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Include your order number and clear photos of the item, packaging, shipping label, and the issue. Please do not discard the item or packaging until we have reviewed your claim. If the claim is approved, we will provide an appropriate resolution, which may include a replacement, refund, or return instructions at no return-shipping cost to you.

Minor color differences caused by lighting, photography, or screen settings, and minor measurement variations within a reasonable manufacturing tolerance, are not considered defects.

7. Exchanges

We do not currently offer direct exchanges. To receive a different size, color, or style, return the eligible original item for a refund and place a new order. This helps ensure that the replacement item is available and ships without delay.

8. Order changes and cancellations

Orders begin processing quickly. Contact us as soon as possible if you need to change or cancel an order. We will try to help, but we cannot guarantee a change or cancellation once processing has begun or the order has shipped.

If an order can no longer be canceled, you may request an eligible return after delivery under this policy.