Privacy Policy

1. Scope

This Policy applies to personal information collected through elorivane.com (the “Site”), our online store, customer service communications, marketing communications, and related services (collectively, the “Services”). “Elori Vane,” “we,” “us,” and “our” refer to the operator of the Site.

By using the Services, you acknowledge the practices described in this Policy. This Policy does not apply to websites or services operated independently by third parties.

2. Personal information we collect

The information we collect depends on how you interact with us.

When you post a product review or other public content, the name or nickname and content you choose to display may be visible to other visitors. Do not include information you do not want made public.

3. How we collect information

• Directly from you when you place an order, create an account, subscribe to email, submit a form, write a review, request a return, or contact customer care.
• Automatically through cookies, pixels, server logs, analytics tools, and similar technologies when you use the Site.
• From service providers such as payment processors, fraud-prevention providers, delivery carriers, analytics providers, and advertising platforms.
• From advertising and referral partners when you interact with an advertisement or link directing you to the Site.

4. How we use personal information

We may use personal information to:

• Process payments, fulfill orders, arrange delivery, handle returns, and provide transaction updates;
• Create and manage accounts and remember shopping preferences;
• Respond to questions and provide customer support;
• Detect fraud, abuse, security incidents, and unauthorized transactions;
• Operate, troubleshoot, personalize, analyze, and improve the Site and our products;
• Send marketing emails where permitted, subject to your ability to unsubscribe;
• Measure advertising performance and show advertising that may be more relevant to you;
• Comply with tax, accounting, legal, regulatory, and dispute-resolution obligations;
• Enforce our terms, policies, and agreements; and
• Carry out another purpose disclosed at collection or with your consent.

Transactional and marketing messages

Order confirmations, shipping notices, return updates, security alerts, and other service messages are not promotional and may be sent when needed to provide the Services. You may unsubscribe from marketing emails using the link in each marketing message.

5. Cookies, analytics, and advertising

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies. These tools may support:

• Strictly necessary functions: cart contents, checkout, account login, security, and fraud prevention;
• Functional features: saved preferences and improved site functionality;
• Analytics: understanding visits, traffic sources, page performance, and shopping behavior; and
• Advertising: measuring campaigns, limiting repeated ads, building audiences, and presenting interest-based advertising.

Depending on our active site configuration, providers may include WordPress and WooCommerce technology providers, Google Analytics or Google advertising services, and Meta services such as the Meta Pixel. These providers may receive device identifiers, IP address, browsing events, purchase events, and related information under their own privacy policies.

You may limit cookies through your browser and, where available, our cookie-preference tool. Blocking necessary cookies may prevent the cart, login, or checkout from working correctly. You may also manage advertising choices through your device or the relevant advertising platform.

6. How we disclose personal information

We may disclose information only as reasonably necessary for the purposes described in this Policy, including to:

• Website and hosting providers that help operate and secure the Site;
• Payment processors and fraud-prevention providers that authorize transactions and reduce risk;
• Warehouses, fulfillment partners, suppliers, and delivery carriers that prepare and deliver orders;
• Customer-service and communication providers that support email and service requests;
• Analytics and advertising providers that help measure traffic, campaigns, and advertising;
• Professional advisers and authorities when necessary for legal, tax, accounting, insurance, compliance, or safety purposes;
• Business transaction participants in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business; and
• Other parties at your direction or with your consent.

Service providers are permitted to process information for the services they perform for us, subject to their contractual and legal obligations.

7. Data retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing orders and support, maintaining business and transaction records, preventing fraud, resolving disputes, enforcing agreements, and meeting tax, accounting, and legal obligations.

Retention periods vary based on the type of information, the relationship with you, and applicable law. When information is no longer required, we may delete, de-identify, or aggregate it.

8. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission, website, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account password and for notifying us if you believe your account or information has been compromised.

9. Your privacy choices

• Account information: review or update certain details through your account or contact us.
• Marketing email: select Unsubscribe in a marketing email. This does not stop necessary transaction or service messages.
• Cookies: adjust browser settings or use the cookie-preference tool when available.
• Advertising: manage choices through your browser, device, advertising-platform settings, or an applicable industry opt-out tool.
• Requests: depending on your location, you may request access, correction, deletion, or a copy of personal information and may object to or restrict certain processing.

To make a privacy request, email support@elorivane.com with the subject “Privacy Request.” We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization.

10. US state privacy rights

Residents of California and certain other US states may have rights regarding personal information, subject to eligibility, thresholds, and exceptions under applicable law. These rights may include:

• The right to know or access categories and specific pieces of personal information;
• The right to correct inaccurate information;
• The right to delete information, subject to legal exceptions;
• The right to obtain a portable copy of information;
• The right to opt out of the sale or sharing of personal information, targeted advertising, or certain profiling;
• The right to limit certain uses of sensitive personal information, where applicable; and
• The right not to receive discriminatory treatment for exercising privacy rights.

California notice at collection

In the preceding 12 months, we may have collected the categories described in Section 2 and disclosed them for the business purposes described in Sections 4 and 6. We do not sell personal information for money. Disclosures involving advertising cookies or pixels may be considered “selling” or “sharing” under California law.

To request access, correction, deletion, or to opt out of sale/sharing or targeted advertising, email support@elorivane.com. State law may permit you to appeal a denied request by replying to our decision and stating “Privacy Appeal.”

We do not knowingly sell or share the personal information of consumers under 16 years of age.

11. International users

Your information may be processed in countries other than the country where you live, including where our hosting, payment, fulfillment, analytics, customer-service, and other providers operate. Data-protection laws in those countries may differ from those in your jurisdiction.

If the GDPR, UK GDPR, or similar law applies, the legal bases for processing may include performance of a contract, compliance with legal obligations, our legitimate interests, protection of legal rights, and consent where required. Applicable rights may include access, correction, deletion, restriction, objection, portability, withdrawal of consent, and the right to complain to a supervisory authority.

Contact us to exercise an applicable right or ask about safeguards used for international transfers.

12. Children’s privacy

The Services are intended for a general audience and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

13. Changes to this Policy

We may update this Policy to reflect changes in our practices, technology, Services, or legal obligations. The effective date at the top will show when the latest version applies. If required, we will provide additional notice of material changes.