Track My Order
Enter your order details below to view its current status and the latest information available for your purchase.
Find your order
Use the order number from your confirmation email and the billing email entered at checkout.
Your order number may include a # symbol. If the form does not accept it, enter the numbers only. Tracking details can take 24–48 hours to update after shipment.
Three easy ways to stay updated.
We’ll keep you informed from the moment your order is confirmed until it reaches your door.
Check your email
We send an order confirmation after checkout and another email with tracking information after shipment.
Visit My Account
Signed-in customers can review order history and current status from the Orders section of My Account.
Use this tracker
Enter your order number and billing email above whenever you need a quick status check.
What your order status means.
Status information may update before carrier tracking becomes available.
Your payment was received and your order is being prepared.
Your package has left fulfillment and tracking has been issued.
WooCommerce has completed fulfillment; use the carrier link for delivery progress.
We may need payment verification or additional order information.
Common delivery questions.
Still need help? Email support@elorivane.com with your order number.
Why is my tracking number not updating?
Carrier scans may take 24–48 hours to appear after a label is created. Updates can also pause while a package moves between facilities, during weekends, severe weather, or high-volume periods.
Why did I receive more than one tracking number?
Items may ship in separate packages so available pieces can reach you sooner. Each package has its own tracking number, and you will not be charged extra because we split the shipment.
Tracking says delivered, but I cannot find my package.
Confirm your address, check your mailbox, porch, building reception, household members, and neighbors, then allow up to 48 hours because some carriers scan packages early. If it is still missing, contact the carrier and email us within 3 business days.
I cannot find my order number.
Check your order-confirmation email, including spam and promotions folders. Signed-in customers can also find it under My Account → Orders.
