How can we help?

After checkout, you will see an order confirmation page and receive a confirmation email at the address used for your purchase. If you do not see it within a few minutes, check your spam or promotions folder. You can also review the order under My Account if you checked out while signed in.

Contact support@elorivane.com as soon as possible with your order number. Orders begin processing quickly, so changes or cancellations cannot be guaranteed after processing starts or the package ships.

If the order has not entered processing, we will try to update the address. Once an order has shipped, we cannot change its destination. You may contact the carrier to ask whether delivery-management options are available.

Items from one order may ship in separate packages so available pieces can reach you sooner. Each shipment may have its own tracking number. You will not be charged additional shipping because we split an order.

An item may be canceled if it becomes unavailable, payment cannot be verified, or the shipping information prevents fulfillment. If we cancel an item, the related amount will be returned to the original payment method. Your bank may need several business days to post the credit.

Your order number is shown on the checkout confirmation page, in your order-confirmation email, and under My Account > Orders. Include it whenever you contact customer care.

Standard US shipping is free on orders of $59 or more. Shipping charges for orders below that threshold are displayed at checkout before payment.

Your estimated delivery timing is shown during checkout and may vary by destination, item availability, and carrier conditions. Processing time and transit time are separate. Once the package ships, we will send a tracking email.

Open the shipping-confirmation email and select the tracking link, check the order under My Account, or visit our Track My Order page. Tracking may take 24–48 hours to update after the label is created.

Carrier scans can pause while a package is moving between facilities, during weekends, severe weather, or periods of high shipping volume. If there has been no update for more than 7 days, contact us with your order number.

1. Confirm the delivery address in your order email.
2. Check your mailbox, porch, building reception, household members, and nearby neighbors.
3. Allow up to 48 hours because some carriers scan packages early.
4. Contact the carrier using your tracking number.

If it is still missing after these steps, email us within 3 business days of the delivery scan.

This can happen because of an incomplete address, failed delivery attempts, or an unclaimed package. Contact us promptly. After the package is returned and reviewed, we will explain the available resolution. Additional shipping costs may apply when the address supplied at checkout was incorrect.

Availability depends on the shipping services offered at checkout. Enter your complete address to see available methods. Some expedited services cannot deliver to P.O. boxes or military addresses.

Most eligible items may be returned within 30 days of the carrier’s delivery date. Your request must be submitted within that period. See our complete Refund & Returns Policy.

Email support@elorivane.com with “Return Request” in the subject line. Include your order number, the item you wish to return, and the reason. Wait for authorization and the correct return address before shipping anything.

Items must be unworn, unwashed, unused, undamaged, and free from stains, scent, makeup, pet hair, or other signs of wear. Original tags, hygiene liners, accessories, and packaging must remain intact.

Non-returnable items include bodysuits, lingerie, underwear, shapewear, hosiery, jewelry, beauty or personal-care products, gift cards, items marked Final Sale, and swimwear with a removed or disturbed hygiene liner.

Customers are responsible for return shipping on fit, size, color, preference, and change-of-mind returns. If an approved return is caused by a damaged, defective, or incorrect item, Elori Vane will provide an appropriate resolution without return-shipping cost to you.

Returns are inspected within approximately 5 business days after delivery to the approved return location. Approved refunds are sent to the original payment method. Your bank or card provider may then need another 5–10 business days to post the credit.

We do not currently offer direct exchanges. Return the eligible original item for a refund and place a new order for the preferred size, color, or style.

Use the size guide shown on the individual product page and compare its measurements with your body measurements. Sizing can vary between styles, so do not rely only on the size you usually buy.

• Bust: measure around the fullest part while keeping the tape level.
• Waist: measure around your natural waist without pulling tightly.
• Hips: measure around the fullest part of your hips and seat.
• Inseam: measure from the crotch seam to the desired hem.

We work to represent colors accurately, but lighting, photography, fabric texture, and screen settings can create slight differences. Small color variations are normal and are not considered defects.

Material and care details are listed on the product page when available. Always follow the care label attached to the garment, as it is specific to that item.

Some popular items may be restocked, but availability is not guaranteed. Check the product page again or browse similar styles in the same collection.

Available secure payment methods are displayed at checkout. Major credit and debit cards are accepted where shown. Payment availability can vary by device and location.

Prices and transactions on elorivane.com are shown and processed in US dollars (USD). If your payment account uses another currency, your provider may apply its own conversion rate or fee.

Checkout is processed through secure, encrypted payment services. Elori Vane does not receive or store your complete card number.

A declined or retried payment can create a temporary authorization hold. Pending authorizations are not always completed charges and are normally released by your bank. Contact your bank if a pending entry remains longer than expected.

Enter the code in the coupon field in your cart or at checkout and select Apply before completing payment. For 8% off a first order, use code WELCOME8, subject to the offer terms shown on the site.

Only one promotional code can be applied to an order unless a specific offer states otherwise. Discount codes cannot be added after an order has been completed.

No. You may check out as a guest when that option is shown. Creating an account makes it easier to review orders and manage your details.

Select “Lost your password?” on the account login page and enter the email associated with your account. Check spam or junk folders if the reset email does not appear.

Check your spam, junk, and promotions folders, confirm that your order used the correct email address, and add support@elorivane.com to your safe-sender list. Customer care normally responds within 1–2 business days.

Select the Unsubscribe link at the bottom of any Elori Vane marketing email. Transactional messages about orders, shipping, returns, and account security may still be sent when necessary.